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Loyalty: the AdsPog card, stamp cards, points and offers

Every customer has one AdsPog card that works at every business. You set up the rules, and the cashier scans the card and applies them. Your package needs Loyalty for this.

The AdsPog card and Apple Wallet

The customer opens the card in the AdsPog app (AdsPog card, on the home screen and under Rewards) or adds it to Apple Wallet. Either way it is the same card, valid at every AdsPog business.

  • The card's QR code keeps changing: every minute in the app, and after each use and every night in Wallet. A photo or screenshot of the card stops working.
  • Once scanned, the card stays valid at your business for 15 minutes, so one scan covers the offer, points, stamps and perks for that visit.
  • The cashier sees a masked name (for example Maya A.), the AdsPog level and a customer number that exists only for your business. No phone, email, AdsPog points balance, or offers and stamps from other businesses.
  • The membership number starting with AP printed on the card is not accepted at the till; only the QR code works.
  • The customer sees every use in the app under Card activity. If one looks wrong, they freeze the card and get a new one.
Cashier: an AdsPog card has been scanned, showing the customer's offers, points and stamp card
A card scanned at the till: only offers, points and stamp cards from your business · demo data

Ready-made rules

The quickest start is the Ready-made rules tab on the Loyalty page. There are six templates: a stamp card, points per purchase, a visit reward, a level perk, a quiet-hours offer and a first-purchase offer.

  1. Click Use under a template.
  2. Change the prefilled fields to fit you: the name, the reward, the number of stamps, the hours.
  3. Save. The rule appears on its own tab (Stamp cards, Earning, Perks or Offers) and works at the till right away.
Loyalty, Ready-made rules: six templates
The Loyalty page, Ready-made rules tab · demo data

Stamp cards

One stamp per purchase. When the card is full, the customer gets a reward code and a new card starts. For example: buy 6 coffees, get the 7th free.

  1. On Loyalty → Stamp cards, click New stamp card.
  2. Enter the Card title and Reward, and pick Stamps required (2 to 20).
  3. Validity is how many days the reward code works, from 7 to 730.
  4. If the card is valid only at some branches, pick them under Branches; with none picked it works everywhere.
Loyalty, Stamp cards: two cards with stamps required, validity and holders
The Stamp cards tab · demo data

When a card fills up, the till says Card complete. Give the customer this code, and the code is saved in the customer's app too. On the next visit the reward shows under Offers on the card and the cashier gives it with Apply. A switched-off card is hidden at the till and in the app, but customers keep their stamps. Deleting a card deletes the stamps too; reward codes already issued keep working.

Earning points

  1. On Loyalty → Earning, switch on Give points at the till.
  2. Choose the Points currency. Business points can only be spent as a discount at your own tills and are your liability. AdsPog points are spent on rewards across the AdsPog network; you fund those too.
  3. Set Points per 1 AZN (0.1 to 100). Points round down: at 2 points per AZN, a 45.90 AZN purchase gives 91 points.
  4. Optionally set a Minimum purchase and a Daily cap per customer. Type an amount in the Example box on the right to check the result.
Loyalty, Earning: points currency, points per 1 AZN, minimum and daily cap, with an example
The Earning tab with the example · demo data

Customers spend business points at the till: the cashier clicks Pay with points and enters the points to take off. The panel suggests points from the amount, at about 1 point per qəpik. AdsPog points have extra safeguards: a customer earns at most 2,000 purchase points a day, and AdsPog reviews any bonus over 1,000 points first.

Perks

A perk is a standing benefit tied to the customer's AdsPog level. When they reach the level, the perk opens up in the app and shows at the till.

  1. On Loyalty → Perks, click New perk.
  2. Fill in the Perk (for example a free croissant with coffee), a Description and the Minimum level.
  3. The Code is optional, for use in an online shop. The till doesn't need it.

At the till the cashier clicks Apply next to the perk and gives the discount or gift themselves. A customer can use each perk once a day.

Offers

Conditional offers appear at the till by themselves when the customer qualifies. There are three kinds: Visit reward, Quiet hours and First purchase.

  1. On Loyalty → Offers, click New offer and pick the kind.
  2. Write the Title and the Reward / discount text.
  3. Conditions: a time window (empty means all day), weekdays, a minimum amount, a daily limit and a per-customer limit. Pick branches if needed.
Loyalty, Offers: visit reward, quiet hours and first purchase
The Offers tab · demo data

At the till, qualifying offers show under Loyalty offers. A first-purchase offer shows for customers with no purchase at your business yet. The minimum amount is checked when the cashier enters the purchase amount.

The join QR

The join QR is a poster for next to the till. The customer scans it with the phone camera, your business page opens in the AdsPog app, and Join adds them to your programme. From then on they follow your business, appear in your customer base and can receive your messages in the app.

  1. On CRM → Customers, click Join QR.
  2. Download the shared code for all branches or each branch's own code with Download PNG. A branch code records which branch the customer joined at.
  3. Print it and put it next to the till at eye level.
Join QR: one code for all branches and one per branch
The Join QR page · demo data

Rotate QR kills the old code at once, so printed posters have to be replaced. The QR only works once AdsPog has approved your organisation.

Fixing a mistake

  • A purchase recorded by mistake: on Purchases, click Refund next to it. The points it gave are taken back and the sale leaves the stats; reward codes already issued stay valid.
  • A stamp added by mistake: in Recent stamps on the Purchases page, click Revoke. This works for 24 hours, and an issued reward code is not cancelled.
  • Both are done by an owner or manager. A cashier who makes a mistake should tell them.

Loyalty stats

The top of the Loyalty page and the Dashboard show the last 30 days: AdsPog card visits, Points earned, Stamps given, Rewards issued, Offers redeemed by card and Perks applied. Refunded purchases and revoked stamps are not counted.