Help center
Frequently asked questions
What people ask most during the pilot. If your answer isn't here, write to the address below.
The till and customers
The customer doesn't have the AdsPog app
The card, codes, stamps and points live in the app, so without it there is nothing to record them on. The customer can get the app at adspog.app, and the join QR by your till takes them straight to your business page.
Does the cashier see the customer's phone number
No. The cashier sees a masked name, the AdsPog level and a customer number that exists only for your business. Points and stamps don't need a phone number.
Does a screenshot of the card work
No. The QR code changes every minute in the app and after every use in Wallet. The customer has to open the card in the app or Apple Wallet and show it.
We added a wrong stamp or recorded a wrong sale
An owner or manager reverses the sale with Refund on the Purchases page, and removes the stamp with Revoke under Recent stamps within 24 hours.
A cashier works at several branches
On Team, edit the cashier and tick all their branches, or tick none so they can work at every branch. At the till they pick the branch at the top before starting.
What device does the till need
Nothing to install. The till runs at business.adspog.com in Chrome, Safari or Edge on a computer, tablet or phone. To scan with the camera, allow camera access in the browser; on a phone, Full screen is easiest.
Campaigns and limits
How long does campaign review take
Usually one business day. If it's rejected, the reason is shown at the top of the campaign; fix it and resubmit.
What happens when the points budget runs out
The campaign stays visible and scannable, but scans stop earning points. You can raise the budget on a live campaign.
Does the campaign stop when the monthly scan limit is reached
No. Campaigns stay visible and scans are recognised. By default no new points or codes are given, while codes already issued keep working. The owner can buy an add-on pack or choose to keep rewarding on the Usage page. Scans over the limit are not charged.
I can't message a customer
Messages only go to customers in the AdsPog app who follow your business or joined by QR and haven't muted you. A card scan at the till isn't consent, and customers added by hand or imported can't be messaged. The panel tells you which reason applies.
Package, payment and account
How do I choose or change a package
The AdsPog team assigns packages. Write to [email protected] or your AdsPog contact. A change takes effect at once or at the next renewal. Prices are on the Pricing page.
A new team member didn't get an invitation email
AdsPog doesn't email invitations. For someone without an account, the panel shows the invitation link once and you send it yourself. If the link is lost, invite the same email again to get a new one.
A branch won't delete
A branch with till activity, assigned cashiers or reservations is deactivated rather than deleted. Its history stays and it can't be picked at the till.
I lost the phone with my 2FA app
At sign-in, choose Use a recovery code and enter one of the codes you saved. Then set up 2FA on the new phone under Settings → Security. If you have no recovery codes left, write to [email protected].
I forgot my password
The panel doesn't yet have a self-service password reset. Write to [email protected] with your account's email address.